Data deletion

Last updated: October 8, 2026.

You can ask us to delete your AuraLink data at any time, including data that arrived through Instagram, WhatsApp or Telegram. This page explains how.

1. I am an AuraLink customer (I have an account)

To stop using a channel right now: in the dashboard, open Channels and click Disconnect. The AI stops replying on that channel immediately. To permanently delete the account, conversations and channel credentials, send a request to the email below from the email registered on the account.

2. I talked to a business on Instagram or WhatsApp

If you are an end customer of a business that uses AuraLink and want your messages deleted, email us your Instagram @ (or phone number) and the name of the business you talked to. We locate the conversations and remove them. You can also ask the business directly.

3. Remove access from Instagram

If you own the connected Instagram account: go to Settings → Apps and websites, find AuraLink and remove it. Access is revoked and we stop receiving your messages. To also delete the data already stored, ask us at the email below.

4. Timelines and what gets deleted

We reply within 5 business days and complete deletion within 30 days of confirming the request. We delete conversations, messages, files, channel credentials and account data. We may keep only what the law requires, such as billing tax records.

How to request

Send your request to suporte@auralinkapp.com with the subject "Data deletion". For security, we may ask you to confirm you are the data owner.