AuraLinkAutomated support doesn't have to sound automated.
AuraLink exists to solve a specific problem: small and medium businesses don't have a 24-hour staffed team, but the customer who messages at 10pm deserves attention too. We built an AI agent that learns how your business talks and helps — and that knows the right moment to bring in someone from your team, instead of pushing on alone through a situation that calls for a real person.
Today that works on WhatsApp, Instagram and Telegram, with each channel's credentials encrypted. WhatsApp connects through Meta's official API and is ready instantly; Instagram goes through a quick review by our team first, and Telegram connects instantly with your business's bot — it's not just flip a switch and hope.
Real generative AI
Answers open-ended questions based on what you configured and your own documents — not a menu of fixed options.
Self-service from sign-up to Pix
Create your account, configure, connect, and pay in reais by Pix or card — no need to talk to sales.
Meta's official API
WhatsApp and Instagram connected through the official route, without the ban risk that comes with QR codes.
Why AuraLink exists
Businesses that serve customers on WhatsApp and Instagram in Brazil tend to land at one of two extremes. On one side, cheap fixed-flow chatbots: they handle the basics but get stuck the moment a customer asks something off-script. On the other, enterprise platforms with real AI, but sold by quote, through a sales process and, often, billed in dollars.
Small and medium businesses got left in the middle: they need support that truly converses, but have no technical team or budget for an implementation project. AuraLink was built to fill that space — real generative AI, in a model where you sign up on your own, pay in reais, and see the price before you subscribe.
That doesn't mean we're the best choice for everyone. A large operation that needs SMS, voice, and email centralized with a single vendor has more complete platforms for that — and we say so openly when we compare (our comparisons are available in Portuguese).
Mission
Give businesses of any size the ability to serve every customer with genuine attention, exactly when they need it — without depending on a large team staffed around the clock.
Vision
We want talking to your business's agent to feel, to the end customer, indistinguishable from talking to someone who truly knows that business — and, for you, the certainty that no important message goes unanswered. We started with WhatsApp and Instagram; the vision is to be on every channel where your customer tries to reach you.
What sets us apart
Each point below is something the product does today — and next to it, how things usually look in the rest of the market, based on our research.
AI that converses instead of following a script
The agent uses Claude, from Anthropic, one of the most advanced AIs available. It answers open-ended questions based on the tone, rules, and documents you configured — catalog, manual, policy — and understands text, audio, images, and PDFs.
In the market: Many platforms still deliver a scripted flow with a coat of AI paint, and real AI tends to sit in a higher tier or as an add-on.
Sign-up and subscription without friction
You create the account, configure the agent, connect the channel, and subscribe on your own, in minutes. Every new account gets 50 free messages, and you can try a sample conversation on the home page without even signing up.
In the market: A good part of the market sells through sales consultants or an intermediary — and you only learn the price after the conversation.
Pix and card, in reais
Billing in reais, with Pix or credit card, right in the dashboard. Pay quarterly and get 20% off; annually, 30%.
In the market: International platforms bill in dollars, and none of the ones we researched confirms Pix as a payment method.
Public pricing, starting at R$ 69.90
Plans with price and message limits in plain sight: Basic (R$ 69.90), Essential (R$ 197), Professional (R$ 447), and Scale, on request. No first-month discount hook and no hidden fine print.
In the market: At several competitors the price only appears after a proposal, or varies with the month's conversation volume.
Official Meta connection, on every plan
WhatsApp and Instagram connect through Meta's official API, and each channel's token is encrypted (AES-256). WhatsApp is ready instantly; Instagram goes through a quick review by our team before it starts replying.
In the market: Some entry-level plans in the market connect via QR code, which violates Meta's terms and can get the company's number banned.
Knows when to bring someone in — and does more than reply
You define the escalation rules, and the agent brings in someone from your team when the situation calls for it. Beyond replying, it books meetings in Google Calendar, follows up with people who go quiet, and sends a daily summary of what happened.
In the market: On several platforms we compared, scheduling and automatic escalation are not native features.
AuraLink compared to the market
| Criterion | AuraLink | Typically, in the market |
|---|---|---|
| Type of AI | Generative (Claude), answers off-script | Scripted flows are common; deep AI tends to be an add-on or a higher tier |
| How to sign up | Self-service, in minutes | Sales-led or through a partner/carrier, in several cases |
| Pricing | Public, starting at R$ 69.90/month | On request or volume-based, often in dollars |
| Payment | Pix and card, in reais | Native Pix is rare among the platforms we researched |
| WhatsApp connection | Always Meta's official API | Some entry-level plans use QR code |
| AI on Instagram | Yes, in the same dashboard as WhatsApp | On some platforms the AI only works on WhatsApp |
Based on market research done in 2026 across Brazilian and international platforms. SaaS pricing and features change often — always check each vendor's official site.
How we work
The price you see is the price you pay
We publish plans and limits on the page itself. No sales proposal to find out the price, and no discount hook that disappears later.
Official connection, no shortcuts
We never use QR codes or unofficial tools — not even on the cheapest plan. That's what protects your business's number.
Humans always in charge
The AI works for your team, not in place of it: you define when it brings someone in and can take over any conversation with one click.
Honest about who we are
We're a new company. We have no seal that doesn't exist and no inflated numbers, and in our comparisons we acknowledge where each competitor is genuinely good.
Sustainability
We're a new company, and we won't pretend to have a track record we haven't built yet — no seal, no certification that doesn't genuinely exist. What we can say honestly: well-built digital support cuts down on some of the physical infrastructure, commuting, and paper that traditional in-person or call-center support usually requires. That's how we think about growing — choosing efficient cloud infrastructure and being deliberate about what actually needs to be built, instead of piling on features for their own sake. We treat this as an ongoing commitment, not a box checked once.
What changes for the people we work with
Customers don't wait for you to open WhatsApp
The first reply happens within a minute, at any hour — and when the situation calls for someone from your team, the agent knows to bring them in.
Quality doesn't vary from one agent to the next
The agent replies with the same tone, the same information, and the same rules every time — configured by you, validated the moment the channel connects.
You never lose control
Take over any conversation with one click, at any time — the AI never gets in the way of your team.
You decide with data, not guesswork
Message volume, peak hours, response time — visible in your dashboard, not hidden in a spreadsheet nobody updates.
Try it with 50 free messages before deciding — no need to talk to sales.
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