Terms of Use

1. About AuraLink

AuraLink is an AI customer-service agent that answers end-customer messages on WhatsApp and Instagram on behalf of the contracting business ("you"), based on the information and rules you configure. These Terms govern use of the platform. By creating an account, you agree to them.

2. Registration and account

You're responsible for keeping your access credentials confidential and for all activity on your account. Registration details (company name, email, contact information) must be truthful.

3. How the service works

The AI agent replies based on what you configure (tone of voice, business information, FAQs, escalation rules). WhatsApp connects through Meta's official API and is ready to serve as soon as the connection is validated; Instagram goes through a quick review by our team before it starts answering real customers. You can take over any conversation at any time and decide when the agent should hand off to someone on your team instead of replying on its own.

The AI can make mistakes or give inaccurate answers, especially when the configured information is incomplete. You're responsible for reviewing and keeping up to date the information the agent uses, and for supervising conversations involving a sensitive decision (financial, legal, health-related, etc.).

4. Acceptable use

You agree not to use AuraLink for unlawful purposes, to send unsolicited messages in violation of WhatsApp/Instagram policies, or to impersonate another business or person in a deceptive way.

5. Plans and billing

Prices for each plan are published at auralinkapp.com/#planos. Every new account gets 50 free messages to try before subscribing. Billing is recurring (monthly, quarterly, or annual, depending on the chosen cycle), processed by Asaas in Brazilian reais (BRL — customers outside Brazil are charged on their card, converted by their own bank), and renews automatically at the end of each cycle until you cancel. There's no minimum commitment or early-cancellation fee.

6. Cancellation

You can cancel your subscription at any time from the dashboard or by contacting the email below. Cancelling stops future charges; access to the paid plan continues until the end of the period already paid for, with no pro-rated refund for the current period.

7. Limitation of liability

AuraLink is provided "as is." To the fullest extent permitted by law, we are not liable for decisions made based on AI-generated responses without proper human review, nor for the unavailability of third parties (Meta, AI providers) outside our direct control.

8. Changes to these Terms

We may update these Terms. Material changes will be communicated by email or within the dashboard itself.

9. Contact

Questions about these Terms: suporte@auralinkapp.com.